REFUND POLICY

If you are not entirely satisfied with your purchase, we're here to help.

Customers have 14 calendar days to return an item from the date that it was received on shipping. Your item must be in the original packaging. 

Please contact thamorjewelssilver@gmail.com with your order number and information about your refund.  

WHEN WILL MY ITEMS SHIP?

All orders are subject to a handling period before shipment, usually 3 - 4 business days.

Most orders leave the warehouse within 3-5 business days after receipt of payment.

You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 - 20 days to receive your order. 

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address. Thamor Jewels will not be held responsible for items shipped to incorrect addresses provided by the buyer. 

WHEN WILL MY ITEMS ARRIVE?

Clothing and apparel items should be received within 10-14 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 2-3 weeks delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Our primary warehouse is in America, but most of our specialty items are located in other countries such as the United Kingdom, Canada, Dubai, France and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. Some items require longer preparation then others.  Our goal is to ship our items as fast as possible. If you have any other questions, please contact us.